4137 Privacy Policy

What This Policy Covers

This Privacy Policy applies to all personal data collected when you visit, register for, or use any feature of the 4137 platform, including our website, mobile-optimised pages, account dashboard, betting interfaces, and any communication channels such as support chat or email. It covers data collected automatically through your device and browser, as well as information you provide directly when creating an account or making a transaction. We are committed to handling all personal data in a manner that is transparent, lawful, and consistent with applicable data protection standards relevant to the Philippines. Third-party services linked from our platform — including payment processors and external sites — operate under their own privacy policies, and we encourage you to review those separately. If you have any questions about what this policy covers, you may contact our support team at [email protected] at any time.

Information We Collect

When you register and use 4137, we collect several categories of personal information to deliver and improve our services. The primary categories are as follows:

• Account registration data: Full name, date of birth, email address, mobile number, and residential address in the Philippines.
• Identity verification documents: Government-issued ID, proof of address, and selfie photos submitted for KYC verification as required under Philippine regulations.
• Payment and transaction data: GCash or Maya account references, deposit and withdrawal records, transaction timestamps, and amounts in Philippine Pesos (PHP).
• Gameplay and activity data: Bets placed, games accessed, session durations, wagering history, and promotional bonus usage.
• Device and technical data: IP address, device type, operating system, browser version, screen resolution, and cookies or session tokens.
• Communications data: Messages sent to our support team, feedback submitted, and any correspondence related to your account.

We collect only the minimum data necessary to fulfil each specific purpose. Where we require information beyond what is essential to account creation or transaction processing, we will explain why at the point of collection. You are not obligated to provide optional information, though doing so may limit access to certain features. All data collection takes place with your awareness and in accordance with this policy.

How and Why We Use Your Data

4137 processes personal data for clearly defined purposes, and we will never use your information in ways that go beyond those purposes without first informing you. Every processing activity we carry out is grounded in a lawful basis — whether that is contractual necessity, legal obligation, legitimate interest, or your explicit consent. We regularly review our processing activities to ensure they remain proportionate, necessary, and aligned with the expectations of our Philippine player community. The following list outlines the primary reasons we use your data, so you always know exactly what is happening with your information.

• Creating and managing your player account, including identity verification and age checks required for Philippine compliance.
• Processing deposits, withdrawals, and refunds through GCash, Maya, and other supported Philippine payment methods.
• Delivering personalised platform experiences, including game recommendations, VIP tier management, and promotional communications relevant to your activity.
• Detecting and preventing fraud, money laundering, account misuse, and other prohibited conduct as defined in our Terms and Conditions.
• Meeting our legal and regulatory obligations as an online entertainment platform serving Filipino players.
• Providing player support, resolving disputes, and responding to queries submitted through our contact channels.
• Conducting platform analytics to improve performance, fix technical issues, and refine the mobile user experience.

Where we rely on your consent to process data — for example, for certain marketing communications — you retain the right to withdraw that consent at any time by updating your account preferences or contacting our support team. Withdrawing consent does not affect the lawfulness of processing carried out before your withdrawal. We do not engage in automated decision-making that produces legal or similarly significant effects without human oversight. Our data use practices are reviewed periodically to ensure they remain appropriate and consistent with this policy.

When We Share Your Information

4137 does not sell, rent, or trade your personal information to any third party for their own marketing purposes — full stop. However, we do share certain data with trusted partners and service providers who help us operate the platform, and in specific circumstances required by law. These sharing arrangements are governed by strict data processing agreements that bind recipients to handle your data securely and only for the stated purpose. We conduct due diligence on all third-party recipients before any sharing arrangement is established to ensure appropriate data protection standards are in place.

Parties with whom we may share your data include: payment processors such as GCash and Maya to facilitate transactions; identity verification providers for KYC compliance; IT infrastructure and cloud hosting partners who maintain platform security and availability; responsible gaming tool providers who deliver self-exclusion and limit-setting features; and legal or regulatory authorities in the Philippines where disclosure is required by applicable law or court order. We will never disclose your data to advertisers, data brokers, or unrelated commercial entities. Every third-party data sharing arrangement is documented and subject to periodic review to maintain compliance with evolving Philippine data protection requirements.

Data Storage and Security

All personal data collected by 4137 is stored on secured servers with industry-standard encryption applied both in transit and at rest. Access to personal data within our organisation is restricted on a strict need-to-know basis — only staff whose role requires access to specific data types are granted that access, and all access events are logged and auditable. We apply layered security controls including firewall protection, intrusion detection systems, and regular third-party security assessments to maintain the integrity of your information at all times. Our security posture is continuously monitored and updated to address emerging threats relevant to the online entertainment and payments landscape in the Philippines.

While 4137 takes all reasonable technical and organisational measures to protect your data, no digital system can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights or freedoms, we will notify you and the relevant Philippine authorities as promptly as required under applicable regulations. We also encourage you to maintain a strong, unique password for your 4137 account and to enable any two-factor authentication options available to you. If you suspect your account has been compromised or notice any unusual activity, contact our support team immediately at [email protected].

How Long We Keep Your Data

4137 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory guidelines. Account data is retained for the duration of your active account and for a minimum period after account closure as required by anti-money laundering and financial record-keeping regulations applicable in the Philippines. Transaction records, identity verification documents, and gameplay history are held for the legally mandated retention period and then securely deleted or anonymised. Communication records and support correspondence are retained for a reasonable period to allow for dispute resolution and ongoing service improvement. When data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request details about the specific retention period applicable to your particular data by contacting our support team at any time.

Your Rights Over Your Data

As a registered player and data subject, you have a number of meaningful rights regarding the personal information 4137 holds about you. We are committed to honouring these rights promptly and without unnecessary barriers, recognising that meaningful data rights are fundamental to the trust relationship between 4137 and every Filipino player on our platform.

• Right to access: You may request a copy of the personal data we hold about you at any time, along with information about how it is being used.
• Right to correction: If any of your information is inaccurate, outdated, or incomplete, you have the right to have it corrected without undue delay.
• Right to erasure: In certain circumstances, you may request that we delete your personal data, subject to legal retention requirements and overriding legitimate interests.
• Right to restrict processing: You may ask us to limit how we use your data while a dispute, complaint, or review is ongoing.
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to object: You may object to certain processing activities, including direct marketing communications, at any time with immediate effect.

To exercise any of these rights, contact our support team at [email protected] with your registered account details and a clear description of your request. We will acknowledge your request within a reasonable timeframe and aim to respond in full within 30 days of receipt. We may need to verify your identity before processing certain requests to ensure the security and integrity of your information. If you are unsatisfied with our response or consider that our processing of your data violates applicable law, you have the right to escalate your complaint to the relevant Philippine data protection authority.

Cookies and Tracking Technologies

4137 uses cookies and similar tracking technologies to enable core platform functionality, maintain your authenticated session when you are logged in, and understand how players interact with our pages. We use three broad categories of cookies: essential cookies that are required for the platform to function correctly and cannot be disabled without preventing platform access; functional cookies that remember your preferences such as language settings and display choices; and analytics cookies that help us understand aggregate usage patterns to improve performance and the mobile experience for Filipino players. We do not use third-party advertising cookies or cross-site tracking technologies for behavioural advertising purposes, and we do not permit advertising networks to place tracking technologies on our platform.

When you first visit 4137, you will be presented with clear information about our cookie use so you can make an informed choice. You may adjust your browser settings to block or delete certain categories of cookies at any time, though doing so may affect some non-essential features of the platform. Essential session cookies are strictly necessary for account login and secure session management, and these cannot be disabled without preventing access to your player account. For more detailed information on the specific cookies in use, their individual durations, and the purposes they serve, please contact our support team who will be happy to assist.

Updates to This Policy

4137 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, service providers, or applicable Philippine regulations and legal requirements. When we make material changes that affect your rights or how we use your data, the effective date at the top of this page will be updated and we will make reasonable efforts to notify registered players through in-platform notices, account communications, or other appropriate channels. Minor clarifications and editorial corrections that do not change the substance of the policy may be made without specific notification. Your continued use of the 4137 platform after updated policy changes have been published constitutes your acknowledgement of and agreement to the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your privacy. If you have any concerns about a specific change or require further explanation of any section, do not hesitate to reach out to our support team at [email protected] for prompt assistance.